Studio Policies

RESERVATION POLICY

While walk-ins are welcome, we highly recommend reserving classes online in order to guarantee your spot in class. In order to reserve online, a positive account is required (note, classes can be purchased online). When you arrive at the studio, please check-in at the front desk so we know you have arrived and can ensure you have an enjoyable experience. If you are put on the waitlist, you will be notified via email if you are put into the class. You may call the studio at any time prior to the start of class to check your waitlist status if you do not have automatic email access. 

CANCELLATION POLICY

You may cancel online up to 60 minutes prior to the start of class with no charge. If you do not cancel, or if you cancel late, you will be charged for the class (Note: clients with unlimited packages will lose 1 day for each no-show). We enforce this policy in hopes that you will remember to give a wait listed client a chance to take your spot.

WAIT LIST

Spaces often open up due to unpredictable schedules. We allow 10 people on the wait list, so if the class you wish to attend is full you may add yourself to the wait list. As soon as a spot opens up in class, the first person on the wait list will be automatically bumped into class and an email notification will be sent out.

If you get bumped into class within 1 hour of class, you will receive an email notification. If time permits, we will try to call you. If you receive the email notification, try to call or email and let us know whether or not you will be able to attend so we don't give your spot away. If you are not sure if you are off the wait list, please call us.

If you get into class from the wait list and are already scheduled for another class, please make an effort to cancel your reservation for your other class online or by calling so someone else can attend. 

LATECOMERS

First-time students are required to arrive 10 minutes early.  Admittance is not permitted for first-timers once class has commenced. 

Returning students may enter up to 5 minutes after class has begun, and are required to lift their knees 40 times prior to joining class. If class has been in session for more than 5 minutes, returning students will not be permitted to join. We strictly adhere to this policy for the safety of our clients.

ATTIRE

Exercise pants that are knee length or longer, a top that covers the midriff, and socks are required.

FACILITY

We are a high-end full amenity studio equipped with locker room facilities, showers, and a lounge/reception area. Towels, hairdryers, and toiletries are provided. 

CELL PHONE

For the courtesy of others, cell phones will not be allowed in the exercise studio during class.   

DRINKS

Capped water bottles are allowed and only clear liquids are permitted within the exercise studio. Please do not bring glass or uncapped drinks into the exercise studio.

GUM

Gum is not allowed in the exercise studio.

EXPIRATIONS

Class series expire one year after purchase. Unlimited packages expire on the last day of that package (after activation) or one year after purchase.